Question 1

What is Lease Shield?

Accepted Answer

Lease Shield is a platform that helps tenants and landlords manage the rental journey clearly, confidently, and fairly. We provide tools for lease scanning, deposit tracking, reminders, documentation, evidence storage, and issue reporting, helping prevent problems before they happen.

Question 2

How does Lease Shield work?

Accepted Answer

Lease Shield helps tenants and landlords manage the rental journey with clarity and documented records.  The platform supports lease review, deposit tracking, issue reporting, evidence storage, and reminders around key dates. By keeping information clear and organised, Lease Shield helps reduce misunderstandings and prevent disputes before they escalate.

Question 3

Who is Lease Shield for: tenants or landlords?

Accepted Answer

Both. Lease Shield is designed for tenants who want clarity and protection, and landlords who want transparency, documentation, and well-informed tenants.

Question 4

What is a lease scan?

Accepted Answer

A lease scan reviews a rental agreement to highlight unusual terms, missing details, important dates, and potential risks.  It helps both tenants and landlords understand what is written in the lease, identify areas that may need clarification, and reduce surprises later in the tenancy.

Question 5

Does Lease Shield give legal advice?

Accepted Answer

No. Lease Shield highlights information and risk areas to help you understand your lease better, but final decisions should be made by you or a legal professional.

Question 6

How many lease scans do I get?

Accepted Answer

Lite → 6 scans/year. Protect → 12 scans/year. Secure → 50 scans/year.

Question 7

Can Lease Shield track rental deposits?

Accepted Answer

Yes. Lease Shield tracks deposit amounts, due dates, and expected return timelines.  This helps both tenants and landlords keep clear records and stay aligned on deposit-related obligations throughout the rental period.

Question 8

Does Lease Shield hold or manage deposit money?

Accepted Answer

No. We track and remind, but we do not handle or store funds.

Question 9

What can I report through Lease Shield?

Accepted Answer

You can report issues such as: maintenance problems, repair delays, communication breakdowns, deposit disputes, and general rental concerns. Reports can be saved privately or shared when needed.

Question 10

How does the evidence feature work?

Accepted Answer

You can upload photos, videos, receipts, and documents. Everything is stored with timestamps so both sides have a clear record if issues ever arise.

Question 11

What is the Deposit Risk Calculator?

Accepted Answer

A free tool that shows how much of your rental deposit is at risk based on your documentation and lease situation. It takes under a minute to complete.

Question 12

How does the calculator work?

Accepted Answer

Enter your monthly rent and deposit months, then answer 5 yes/no questions about your receipt, move-in photos, lease language, verbal agreements, and landlord details. The calculator scores your risk and shows your specific vulnerabilities in baht.

Question 13

Is the Deposit Risk Calculator free?

Accepted Answer

Yes. No account or credit card required.

Question 14

Where can I find the Deposit Risk Calculator?

Accepted Answer

At leaseshield.asia/deposit-risk-calculator or via the link in the main navigation.

Question 15

What happens after I enter my email?

Accepted Answer

Your results are shown immediately. You will also receive a summary email from Lisa with your risk results and next steps.

Question 16

How long does case review take?

Accepted Answer

Standard review takes 2-3 business days. Fast Track review takes 1 business day. Business days exclude weekends and Thai public holidays.

Question 17

What is Fast Track review?

Accepted Answer

Fast Track is our priority review service. Your case receives expedited review by our consultants within 1 business day, compared to 2-3 business days for standard review. It is included free and unlimited for Secure subscribers.

Question 18

What are business days?

Accepted Answer

Business days are Monday through Friday, excluding Thai public holidays. Submissions made on weekends or holidays will be reviewed starting the next business day.

Question 19

Does the Secure tier include Fast Track?

Accepted Answer

Yes. Secure subscribers receive unlimited FastTrack cases included free, with priority case review within 1 business day. FastTrack is not sold as a paid add-on.

Question 20

Is there a free plan?

Accepted Answer

Yes. The Explorer tier is completely free with no credit card required. It includes lifetime access, one Lease Scan, Evidence Vault storage, Lisa AI Assistant, access to rental document templates, and the Resolve dispute service. Create your free account at app.leaseshield.asia in under two minutes.

Question 21

What plans are available?

Accepted Answer

Lease Shield offers three subscription plans:  • Lite (฿158/month), 6 scans/year, risk report with top 5 highlights, 3 letter credits, 1GB storage, email notifications only • Protect (฿325/month), 12 scans/year, full risk analysis, 5 letter credits, 5GB storage, email & LINE notifications, rent payment reminders • Secure (฿825/month), 50 scans/year, full risk analysis, 50 letter credits/year, 20GB storage, email & LINE notifications, rent payment reminders, unlimited FastTrack cases free, 1 free Resolve case/year, premium support  All plans include deposit & rent auto-populated from lease scan, deposit tracker, rent schedule, and maintenance tracker. Monthly and annual billing available, with 17% off on annual plans.

Question 22

Which plan provides full protection?

Accepted Answer

Only Secure (฿825/month) provides maximum protection. This includes 50 lease scans per year, full risk analysis, 50 letter credits per year, 20GB storage, email & LINE notifications, rent payment reminders, 10 FastTrack cases per year (priority scan turnaround included free), 1 free Resolve case/year, and premium support. Lite and Protect plans provide strong protection but are intentionally capped. Secure is the only plan designed for complete coverage.

Question 23

How does billing work: monthly or annual?

Accepted Answer

Plans are displayed as monthly prices. You can choose to pay monthly or annually at checkout. Annual plans include a 17% discount and are offered as the best-value option.

Question 24

How many scans does Secure tier include?

Accepted Answer

Secure tier provides 50 lease scans per year, enough for even the most active renters and landlords.

Question 25

What happens if I use all my credits?

Accepted Answer

If you use your annual allowance before renewal, you can purchase additional scans or letter credits as needed. However, 50 scans and 50 letter credits per year covers even intensive rental activity.

Question 26

Are there usage limits?

Accepted Answer

Secure tier has fair usage policies to maintain service quality for all users. Annual allowances are structured to support consistent use throughout your subscription.

Question 27

How does FastTrack work on Secure?

Accepted Answer

Secure members receive 10 FastTrack cases per year included free. FastTrack delivers priority scan turnaround within 1 business day, compared to the standard 2-3 business days.

Question 28

Can I cancel my subscription? What is your refund policy?

Accepted Answer

Yes, you can cancel anytime via your account page. Cancellation prevents future renewals only. Access continues until the end of your current billing period. All payments are final and non-refundable, except for verified billing errors (duplicate charges, charges after cancellation, incorrect amounts). Report billing issues within 14 days to support@leaseshield.asia.

Question 29

What payment methods do you accept?

Accepted Answer

Stripe payments (credit/debit cards). Local options may be added in the future.

Frequently Asked Questions

General

Lease Scans

Deposits & Evidence

Deposit Risk Calculator

Resolve & Review Times

Plans & Pricing

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